CUKKA® Shipping, Returns & Refund Policy

Websites: cukka.com.tr / bileklikcuzdan.com · Brand: CUKKA® (Life in Motion) · Last Updated: September 2026

At CUKKA® (cukka.com.tr / bileklikcuzdan.com), we stand behind the design and quality of our patented wrist and ankle secure bags. If you are not completely satisfied with your purchase, our customer support team is here to assist you.

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1. Shipping & Delivery

• Order Processing: All orders are processed, packed, and dispatched within 1 to 2 business days (Monday through Friday, excluding public holidays).
• Shipping Methods & Charges: Available delivery options—including Free Standard International Economy Shipping and Expedited Courier Delivery—and any associated delivery charges are clearly displayed and itemized during checkout prior to payment.
• Estimated Transit Times:
  • Standard Economy Shipping: Estimated delivery is 10 to 20 business days depending on destination country, customs clearance, and local postal service efficiency. Order tracking information is emailed upon dispatch.
  • Expedited Courier Shipping: Estimated delivery is 3 to 7 business days via international couriers, packaged in premium gift packaging.
• Customs, Duties & Local Taxes: International shipments outside the UK/EU may be subject to local import taxes, customs duties, or handling fees assessed by the destination country's customs authority. Any such charges are the responsibility of the recipient.

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2. 14-Day Statutory Return & Cancellation Policy

In accordance with UK and European consumer protection regulations (including the UK Consumer Rights Act 2015 and EU Consumer Rights Directive), you have 14 calendar days from the date you receive your order to initiate a return or exchange for any reason.

Return Conditions:

• Products must be returned in their original, unused, and resaleable condition, complete with all original packaging, tags, and accessories.
• To initiate a return, contact our support team at [email protected] with your order number and full name. We will provide you with return instructions and a Return Authorization reference.
• Returns must be securely posted to our UK facility:

• Return Postage: Unless the item arrived damaged or with a manufacturing defect, the buyer is responsible for return postage. We strongly recommend using a tracked postal or courier service.

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3. Damaged, Defective or Incorrect Items

Every CUKKA® bag undergoes thorough quality inspection prior to shipment. However, if your order arrives damaged, defective, or incorrect:

1. Contact us within 14 days of delivery at [email protected].
2. Provide your order number along with clear photographs showing the defect or damage on a flat, well-lit surface.
3. Upon review, we will immediately arrange for a free replacement to be dispatched or issue a 100% full refund, including original postage charges.

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4. Order Cancellations & Amendments

• Before Dispatch: You may request order cancellation or shipping address amendment at any time before your package has been handed over to the courier. Please email [email protected] as quickly as possible.
• After Dispatch: Once an order has shipped, it cannot be canceled in transit and must follow the standard 14-day return process upon arrival.

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5. Refund Processing Timelines

Once your returned parcel is received and verified at our UK facility:

• We will immediately notify you via email regarding the approval of your refund.
• Approved refunds are credited back to your original payment method:
  • Credit & Debit Cards (via Stripe): Refunds are processed immediately through Stripe and typically reflect on your bank or card statement within 5 to 10 business days, depending on your issuing bank.
  • PayPal: Refunds are credited back to your PayPal balance within 24 to 48 hours.

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